Refund policy

How to make a return

All returns should be pre-authorized. Please  contact our customer service team  with your order number and the reason for the return, and we will gladly provide you with the relevant instructions.

Customer service contact for returns and refunds

Email: [email protected]
WhatsApp: +852 5185 5480

 

Applicable circumstances for return of goods for refund

  • You can report any defective item within 7 days from the date of receipt. In this case, we will replace it with the same item.
  • We do not offer satisfaction returns. We kindly advise reading all the information about the item carefully before purchasing it.

Refund Process

We will refund your original payment for the item within 5 business days after we have negotiated an agreement.

 

Shipping costs for returned goods

If the return is due to the quality of the merchandise, we will bear the full cost of shipping; if the return is due to the customer himself, the customer needs to bear the full cost of shipping;

 

Unclaimed/rejected/undeliverable packages

Please note that shipping costs are non-refundable for unclaimed/rejected/undeliverable packages. If you would like us to resend your order, you may be asked to pay additional shipping charges.

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